Customer service

On this page you will find Frequently Asked Questions about our website. We hope you will find the answer to your question. If this does not solve your problem, please contact us.

Short delivery times
also for customised products
Broad range
in materials and shapes
Very service-oriented
rapid quotes and good advice

Can we help you?

For every situation a fitting solution

Account

All questions about your account

Orders

Placing, cancelling or the status of your order

Delivery & payment

Delivery times, shipping options and payment options

Report a complaint

You can help us improve

Frequently asked questions

Account

Orders

Delivery & payment

Report a complaint

Customer service

Can we help you?

Frequently asked questions

+How can I sign up for the EKI newsletter?

+How do I create an account?

+Can I also create a second account?

+Can I change my data?

+I’ve forgotten my account password, what can I do?

+Can I also order from EKI as a private individual?

+Can I change my order?

+Can I cancel my order?

+How does your standard delivery service work?

+I have not received my shipment yet, what can I do?

+What are your shipping rates?

+I have received a damaged item, what can I do?

+How are the materials packaged?

+What can I do if I have a complaint?